Interior Banner

Frequently Asked Questions

 

What is a Psychiatrist?

A Psychiatrist is a licensed medical doctor who has completed medical school and 4 years of special training in the field of psychiatry.  A Psychiatrist assesses both mental and physical aspects to diagnose, treat, and prevent mental illnesses, including substance abuse and addiction.  A Psychiatrist may order diagnostic tests, prescribe medications, practice psychotherapy, and help patients and their families cope with stress and crises.

What are your office hours?

Our office is open between 8:00am and 6pm Monday through Thursday, and 8:00am and 5pm on Friday.  Individual physicians and clinicians are available by appointment only.  In the event of an emergency, one of our Psychiatrist can be reached 24 hours, 7 days a week.

What ages do you treat?

We treat adults, ages 18 and up.

What is a Clinical Nurse Specialist?

A Clinical Nurse Specialist is a masters prepared, advanced practice registered nurse who possesses indepth knowledge and clinical skills in a specialized area of nursing practice.  The psychiatric clinical nurse specialist uses theory and research to provide psychotherapy to individuals, groups and families.  In North Carolina, psychiatric clinical nurse specialists do not prescribe medications, but they can monitor them for efficacy and side effects.  The patient continues to see the physician for medication prescription and management.

What is a Clinical Social Worker?

A Clinical Social Worker is a mental health professional who is trained to provide services for the prevention, diagnosis, and treatment of mental, behavioral, and emotional disorders in individuals, families and groups.  Clinical Social Workers are licensed for the independent practice of psychotherapy and related services.  Licensed Clinical Social Workers hold masters or doctoral degrees with a background in social work, mental health theory and practice, human behavior, social environments, and psychology.

What information do I need to bring to my appointment?

If you are a new patient, be sure to fill out the forms found in the form section of our website; this will save you time in the office. You should also bring your insurance card.  A copy of your insurance card is necessary for us to file the claim.

What is the payment policy?

Co-payments, deductibles and other payment are expected at check-in.  If you are unable to pay at the time of check-in, you may have to reschedule your appointment.  Please feel free to speak with us if you have any questions regarding our payment policy.

Who files the insurance claims?

If we are contracted with your insurance company, you will pay your co-payments and deductibles with each visit.  We will file the claim for the remainder.  If we are not contracted with your insurance company, you will be expected to pay in full at each visit.  A copy of your insurance card is necessary for us to file the claim.

What if I don’t have insurance?

We will be glad to see you; however, please understand that you will be required to pay for your office visits.

Do you take Medicare?

We do take Medicare.  If you are seeing one of the physicians, payment in full is expected for the Medicare fee.   We will file the claim and you will be reimbursed by Medicare.  If you are seeing Ms. Colbert or Ms. Spencer, your co-payment/deductible is expected at the time of the visit.  We will file the claim for the remainder.

What do I do if I need to change or cancel an appointment?

We require a 24 hour advance notice of cancellation.  You will be responsible for paying for the visit if appointments are canceled with less than 24 hours notice prior to your scheduled appointment, or if appointments are not kept.    Exceptions are made for late cancellations/missed appointments due to emergencies.  You will need to discuss exceptions with your provider.  Please note that insurance companies do not cover the costs of missed appointments.

How do I get a refill prescription?

It is important to take prescribed medications as directed and without lapses.  During your scheduled appointment, your physician will write a prescription if you are on the medication as part of your treatment plan.  If you need a prescription in between appointments, please check your medicine bottle or call your pharmacist to determine if refills are available.  If refills are not available, have the pharmacist fax or transmit a request to our office (Fax # (919) 278.2042) or you may call (919) 278.2041 and press option 5 to leave a prescription request.  Please allow 48 hours for refill authorizations.

What if I am interested in participating in a Clinical Study?

Please feel free to talk with your provider about current enrolling studies or call Rhonda Qualls, the Clinical Research Nurse, at (919) 719-9393.

Contact Information

4301 Lake Boone Trail, Suite 210
Raleigh, NC  27607

Main Office:  919.278.2041
Clinical Research:  919.719.9393
Facsimile:  919.278.2042

Automated Voicemail

If your call is answered by the Automated Voicemail please listen carefully to the list of options from which to choose.  You may enter your party's extension, and your call will be forwarded right away.  Below is a list of our current extensions.

  Emergency Calls Press 1
  Doctor or Hospital Calls Press 2
  Directions/Address/Fax Press 3
  Scheduling Press 4
  Prescription Refills Press 5
  Clinical Research Program Press 6
  Billing and Insurance Press 7
  Medical Records Press 8

 

  Dr. Michael Zarzar 111
  Dr. Nicholas Zarzar 120
  Dr. David Zarzar 119
  Ms. Mary Spencer 112
  Ms. Alice Colbert 117
  Ms. Rhonda Qualls 393